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Remortgages occur when your existing mortgage deal expires - by far the most common reason -  or if you want to move from one provider or deal to another.

We use the following approach to source the best mortgages for our clients:

  1. Understand the factors relevant to the borrower
  2. Agree on the criteria of the transaction
  3. Research the best deals in the market that meet these criteria

We will allocate one of our mortgage advisers to you to conduct the research. Your mortgage adviser will work closely with you to agree upon a set of search criteria and then conduct a detailed search of the market to find you the best mortgage.

The advice you receive

Our advice will come in the form of a written report setting out the various options available to you. This report will highlight:

  1. All repayment options
  2. The pros and cons of each option
  3. A final recommendation
View an example of one of our client reports.

Our research models

We use two models for our residential mortgage research:

  1. Standard
  2. Non-standard

Although our research is chargeable, we try to ensure that we don’t do chargeable work if a result is unlikely. If we think your mortgage will not be approved at this time, we will inform you at no charge and suggest that we rather conduct the research at a later stage. In some cases, we cannot confirm if the mortgage will be approved without doing the research. In these cases, we will inform you before we begin the research to give you the option to proceed or not. 

1. Standard cases

"Standard" cases are those cases where:

  • You (as the borrower) have Indefinite Leave to Remain (ILR) in the UK or possess a British or EEA passport
  • You are employed or, if self-employed, have two years’ tax returns that fit the borrowing requirement
  • The loan-to-value (the mortgage as a percent of the property value) is 80% or less
  • Your circumstances are likely to fall within the lending policy of most lenders. This allows us to conduct the research without needing to make special arrangements with any lender. 

We will provide you with a range of deals that best meet your criteria and advise you on the best options going forward.

2. Non-standard cases

Non-standard” cases are classified as those where one of the following is true:

  • You (as the borrower) are not a British passport holder and do not hold ILR
  • Your earnings cannot be backed up by two years' P60 employment income in the UK
  • The proposed mortgage amount exceeds your annual employment income
  • You are a contractor using a limited company and/or umbrella company structure
  • The loan-to-value (the mortgage as a percent of the property value) is more than 80%
  • You are purchasing a shared ownership property
  • The proposed mortgage is greater than £1,000,000
  • You are not a resident in the UK

The "non-standard" route is required where a case falls outside of standard lending policy. In these cases, we are required to spend additional time researching your options and arguing your case with underwriters.

Our fees

We may need to charge you a fee if we spend a significant amount of time researching your options. If this is the case, we will clearly communicate this to you. This will be the only fee you pay us, as the lender will pay us a success fee on completion.

If the lender success fee is below £750, we will ask you to pay the difference as a brokerage fee. This brokerage fee will be payable on issue of the mortgage offer. For example: A £200,000 loan would have a success fee of approximately £680; £680 is £70 below the £750 lender success fee. We would therefore ask you to pay a brokerage fee of £70 on issue of the mortgage offer.

Contact our mortgages team

Phone us: +44 (0) 20 7759 7519

South Africa

Cape Town
Regent Square
Doncaster Road
Kenilworth 7708
t: +27 (0) 21 657 2120

201 The Annex
Ridgeside Office Park
t: +27 (0) 31 536 8843

United Kingdom

Castlewood House
77/91 New Oxford Street
t: +44 (0) 20 7759 7514

5-7 Selsdon Road
South Croydon
t: +44 (0) 20 7759 7581


Suite 8.06
9 Yarra Street
South Yarra
Melbourne VIC 3141
t: +613 (0) 86 514 500

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