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Our Cape Town IT department is looking to add a Desktop Support Engineer to their team.

Job overview:

We are seeking an experienced Desktop Support Engineer to deliver high-quality first- and second-line technical support across a diverse internal client base. The ideal candidate will be technically skilled, customer-focused and comfortable working in a fast-paced environment, particularly within a Managed Services Provider (MSP) setting. Proficiency with the Microsoft Tech Stack and strong troubleshooting abilities are essential.

You’re perfect for this position if you:

  • Have solid experience providing desktop support in Windows 10/11 and Mac OS environments.
  • Are confident working within the Microsoft 365 suite, including Exchange Online, Intune and Active Directory.
  • Have a good understanding of Endpoint Detection and Response (EDR) solutions and follow best practices in IT security, including Multi-Factor Authentication (MFA).
  • Possess strong analytical and troubleshooting skills for both hardware and software issues.
  • Have a working knowledge of core networking concepts such as routing, subnetting, NAT, DNS, and TCP/IP.
  • Are experienced with virtualisation platforms like Hyper-V and familiar with managing Windows Server environments (2016, 2019, 2022).
  • Can diagnose and resolve internal firewall, VoIP and endpoint protection issues effectively.
  • Understand basic email routing and have familiarity with tools like Mimecast.
  • Excel in a fast-paced internal support environment and are comfortable managing multiple support requests simultaneously.
  • Communicate clearly and professionally with internal users, including those with limited technical knowledge.
  • Are highly organised, with strong documentation and record-keeping skills.
  • Are proactive, dependable and eager to learn and grow within a collaborative IT team.

Additional requirements:

  • Hold a valid driver’s license and have access to reliable transport.
  • Availability for occasional after-hours support and infrequent overnight assignments.

Personal attributes:

  • Exceptional customer service and communication skills.
  • Strong problem-solving and analytical abilities.
  • Self-motivated, proactive learner with the ability to manage changing priorities.
  • Ability to work both independently and collaboratively within a team.
  • Excellent documentation and organisational skills.
  • Well organised, punctual and reliable.

Your role and responsibilities:

Among other tasks, your main responsibilities will include:

  • Providing desktop support including new user setups, OS rebuilds and software/hardware installations.
  • Diagnosing and resolving software and hardware issues across multiple platforms.
  • Supporting and maintaining Microsoft 365 tools and hybrid Active Directory environments.
  • Troubleshooting network issues, firewalls, and VoIP telephony systems.
  • Managing Hyper-V virtual environments and Windows Server infrastructures (2016–2022).
  • Accurately logging and updating support tickets and producing detailed documentation.
  • Participating in service delivery meetings and contributing to continuous improvement initiatives.

We are a values-driven company

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We Care

We care deeply about the needs and well-being of our clients and employees. To us, it's important to create a sense of community in and around our business, where our consultants and our clients can collaborate and learn from one another. Our employees appreciate our strong focus on work-life balance and a supportive leadership team that truly listens.

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We Solve

We centre our business around our clients. Our mission is to solve, by providing innovative, creative, and personalised solutions to every client; always recognising that every client's circumstances are different. Employees at Sable International love the challenge of finding solutions and enjoy working in an environment that values problem-solving and continuous improvement.

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We Grow

We aim to grow on as many levels as possible. Sable International is an ambitious company with ambitious clients. We help our clients grow their own wealth and businesses while extending our influence in as many areas and expertise as possible. Our people are growing their talents and experience, creating an extraordinary group of successful alumni. We invest in our employees through mentorship, professional development, and opportunities for career progression.

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We Enjoy

We are also in business to enjoy ourselves. All our consultants are passionate about their areas of expertise and love meeting our clients. We have an energised and lively working culture. This is one of the things that sets us apart from other professional services firms. Our employees stay with us because of our positive and engaging work environment, where teamwork and collaboration are at the heart of what we do.

Realise your potential

Kendal Krober

Kendal's story

Group HR Director

Kendal started as an intern in 2015. After completing her internship, she went on to earn experience at Groupon South Africa. In 2016 she returned as an HR Officer. She was promoted to HR Manager in 2018 and is now the Group HR Director, leading on HR policy, strategy, and employee support in all divisions and countries within Sable International.

Tallulah van der Made

Tallulah's story

Marketing Manager

Tallulah started as a junior social media strategist in 2014. In 2020 she started assisting the content team, using her journalism background. In 2022 she was promoted to content and traffic lead, before taking on the role of Marketing Manager in February 2023. She now manages a team of 11 creative individuals across content, SEO, PPC, design, social media and front end development.

Join us at Sable International, where we embrace a culture of collaboration, innovation, and growth!

Apply now

What our employees have to say

  • "The interview unfolded seamlessly and efficiently, fostering a warm and inviting environment that significantly contributed to my comfort and ease during the entire process. The interviewers were approachable and engaged, which helped alleviate any initial nervousness I had. Their friendly demeanour and clear communication made it easy for me to express my thoughts and experiences, enhancing the overall experience."
  • "This is one of the best businesses to ever work for. The directors are approachable, including the CEO. If you are an immigration expert, this is the place for you."
  • "The culture and environment is great at Sable International. Hard work is recognized and rewarded accordingly. Colleagues are friendly and professional."
  • - Candidate
  • - Immigration consultant
  • - Accounts assistant

Learn more about our employees and their journeys

Why Choose Sable International?

At Sable International we believe work should be a place where you feel supported, inspired and excited to grow – both personally and professionally. Whether you're part of our team or one of our clients, we’re here to build meaningful connections and make a real difference, together.

Here’s why our team loves working here:

  • We value you – your background, your ideas and your voice matters.
  • There’s always room to grow – with mentorship, learning opportunities and the freedom to explore your path.
  • We get that life happens – our managers are flexible and supportive, helping you find balance when you need it most.
  • Great work doesn’t go unnoticed – we celebrate wins, big and small.
  • You’ll be part of a vibrant, international team.
  • And we know how to have fun – with team socials, events and a culture that brings people together.

Come as you are. Grow with us. Let’s build something great – together.

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