Study Abroad Adviser

Sable International's Study Abroad team provides student placement services to universities in Australia, Canada, USA, UK, New Zealand, Netherlands, Ireland, Cyprus, Sweden and Mauritius. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

You’re perfect for this position if you:

• Have previous relevant industry experience 
• Have a bachelor’s degree in psychology, international relations or related field 
• Have strong interpersonal and relationship-building skills
• Can manage a service delivery pipeline with strong attention to detail 
• Have key customer service and advisory skills
• Can take initiative, be self-motivated and proactive
• Have outstanding communication and interpersonal skills with the ability to engage professionally with international clients, students and parents
• Are computer literate, proficient in typing, and experienced with MS Excel, Word and Outlook
• Have excellent administrative, organisational and reporting skills
• Are familiar with international education (through study, work, or recruitment)
• Are confident working independently within a high-paced environment

Extra points if you have:

• Experience in student advising or international education
• Experience working with CRM systems and virtual meeting tools

Your role and responsibilities

Among other tasks, your main responsibilities will include:

Initial consultation and onboarding

• Conducting introductory consultations with students and parents to review pre-assessment reports and outline the study abroad journey
• Explaining programme details, timelines and next steps to students

University strategy and planning

• Scheduling and leading University Strategy Sessions to finalise institution choices
• Discussing entry requirements, tuition costs and application timelines
• Evaluating applications and supporting with document assessment
• Collaborating with the Admissions team to ensure accuracy of institution reports

Offer management and enrolment support

• Sharing offer letters and guide clients through acceptance processes
• Supporting with tuition deposits, accommodation booking and enrolment preparation
• Communicating and following up on deposit deadlines

Visa preparation

• Booking visa preparation meetings and sharing country-specific visa checklists
• Co-ordinating with the Visa & Admissions Adviser for visa submission
• Supporting post-enrolment care
• Following up with students on enrolment day to confirm safe arrival and onboarding

Client management

• Managing and developing strong client relationships to ensure growth in student numbers and satisfaction
• Supporting students from application to enrolment, ensuring an exceptional experience aligned with Study Abroad’s quality standards and values

Client reporting and compliance

• Producing ad hoc reports as required by clients and partner agents
• Ensuring the client is protected in terms of visa obligations
• Advising prospective students on their study and visa processes, ensuring compliance with student visa requirements
• Maintaining accurate and up-to-date client data on CRM systems

Ad hoc duties

• Providing regular feedback to the Regional Manager on progress, issues or concerns
• Acting as a knowledge source for study and visa processes
• Performing data capturing and administrative duties
• Staying up to date with product knowledge to effectively market and consult students and prospective learners