Business Relations Adviser

Our Study Abroad department provides student placement services to universities in Australia, Canada, USA, UK, New Zealand, Ireland, Cyprus, Netherlands, Sweden, and Mauritius. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

You’re perfect for this position if you:

• Have a related diploma or degree preferably
• Have proven experience in client management, business development and marketing
• Have key customer service and sales skills
• Can take initiative, be self-motivated and proactive
• Have outstanding communication and interpersonal skills with the ability to engage professionally with international clients and partners
• Have excellent reporting and presentation skills 
• Can work independently and collaboratively within a team 
• Are computer literate, and have experience using MS Excel, Word and Outlook
• Have the willingness to travel as required

Your role and responsibilities:

Among other tasks, your main responsibilities will include:

Client management:

• Building and sustaining relationships with schools, universities and partner agents
• Managing and developing client relationships – ensure optimum growth in partner numbers and client satisfaction within the Higher Education Markets
• Arranging and attending regular client meetings when required

Business development and sales support:

• Visiting schools and host fairs/expos to promote our Study Abroad services and establish strong, enduring relationships and networks with key personnel
• Understanding the specific needs and requirements of each school/university to tailor our services effectively
• Generating and developing new business: accurately presenting and communicating Study Abroad’s services to new and existing partner channels to drive lead generation 
• Collaborating with the student advisers to facilitate seamless transitions from lead generation to enrolment
• Planning and forecasting to ensure that targets are achieved
• Assisting in the overall marketing efforts and conducting presentations

Marketing co-ordination:

• Working with the marketing team and the student advisers to develop and implement marketing strategies and co-ordinate events
• Reporting on events to senior management and clients 
• Sending out feedback requests after each event and reporting on findings

Client reporting and compliance:

• Producing ad-hoc reports as required by clients and Study Abroad stakeholders
• Ensuring document retention responsibilities are complied with and maintain accurate and up to date client data on CRM system

Ad-hoc:

• Providing regular feedback to the Managing Director on progress, issues or concerns, including business development related duties
• Including data capturing onto a CRM system and related administration duties
• Staying up to date on product knowledge so you’re able to effectively market products to prospective partners