Now hiring: Administration and Operations Coordinator

Are you energetic, ambitious and looking to develop your career? Our Zambia Study Abroad department is looking to add an Administration and Operations Coordinator to their team. This department provides student placement services to universities in Australia, Canada, the USA, the UK, New Zealand, Ireland, Cyprus, Netherlands, Sweden and Mauritius. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

You’re perfect for this position if you:

• Have previous experience dealing with customers 
• Are structured, diligent and proactive with a strong ability to problem solve
• Are methodical, patient and reliable, with strong attention to detail 
• Have a basic understanding of budgeting and financial decisions
• Have great organisational skills and work well in a high-pressure environment 
• Can build and maintain positive relationships with colleagues, clients and vendors
• Possess a passion for surpassing expectations
• Have the ability to lead and motivate a team
• Are able to provide clear direction and support to staff
• Aptitude for identifying and resolving issues efficiently 
• Are computer literate, particularly in MS Excel, Word and Outlook

Your role and responsibilities:

Among other tasks, your main responsibilities will include:

• Managing phone calls and correspondence via email, letters, packages etc.
• Scheduling agenda, travel arrangements and appointments for top management
• Maintaining files and records with effective filing systems
• Preparing and maintaining operational documents and reports
• Supporting meeting and conferencing needs
• Following office workflow procedures to ensure maximum efficiency when organising office activities and operations
• Maintaining a clean and organised office environment as well as overseeing office facilities and maintenance
• Monitoring office expenditures and handle all office contracts (rent, service etc.)
• Assisting with the financial operations, including managing petty cash, expense reports and reconciling financial transactions related to operations (basic bookkeeping activities) and update the accounting system
• Liaising with suppliers, service providers and local partners to ensure smooth cooperation and service delivery
• Overseeing the management of inventory and ensuring adequate stock of programme supplies, equipment and materials
• Managing the production and distribution of programme materials, including handbooks, guides and information packs for students and advisers
• Providing support to Student Advisers and Programme Managers, assisting them with various administrative tasks related to student needs and programme logistics
• Collecting and managing data related to operations, student feedback and programme statistics for analysis and reporting
• Consistently curating a comprehensive database of lead interactions and delivering ongoing feedback on lead quality to the respective team
• Analysing and sharing active feedback about customer behaviour, market demands and competition to the marketing team
• Leading a team of counsellors, specialists, business development associates, and sales and marketing representatives to achieve given revenue targets
• Managing a team of counsellors and specialists in performing in areas of guiding students with their career decisions effectively and to achieve targets successfully
• Coordinating and assisting in the development of student orientation programmes to help students acclimate to their new environment
• Expediting decision-making among potential learners and effectively address queries about university/college courses and cultivating empathy within your team in this regard
• Continuously monitoring and training the team to improve performance and conversions
• Handling escalations and improving customer experience
• Maintaining compliance standards are met in line with local and international regulations, including obtaining necessary permits and licenses for the study abroad programmes
• Participating in the development and execution of emergency response and crisis management plans, and ensuring the safety and well-being of students
• Serving as a point of contact for students, advisers and partners, and addressing inquiries as well as concerns promptly and professionally
• Giving prompt responses on crucial issues and suggest solutions
• Creating and actioning office initiatives and team events that are in line with the overall business plan
• Assisting in promoting a company culture that encourages top performance and high morale
• Establishing the effectiveness and uniqueness of study abroad and or destination programmes
• Working alongside team leaders, managers and department heads to understand departmental needs and goals
• Assisting with the management of daily operational activities
• Performing administrative and operational tasks from top management

Would you like to apply?

Send us an email to sajobs@sableinternational.com with your CV and one-page covering letter. Please note: If you haven’t heard from us within two weeks, you may consider your application unsuccessful.