For individuals

Send money abroad with confidence. We will ask for a few key details and, where possible, complete verification electronically.

Proof of identity

A clear colour image of a valid passport is usually best. Please make sure all four corners are visible and there is no glare.

Selfie

A selfie photograph of yourself holding up your passport, please make sure we can see your passport details clearly.

Proof of address

Please send a recent bank statement or utility bill in your name, dated within the last three months and showing your full residential address.

Source of funds

For larger payments, we may need confirmation of where the money is coming from. This is a normal regulatory requirement and helps us process your payment smoothly.

In most cases

A recent bank statement showing the funds in your account for the last month or two is usually enough. If the funds arrived recently, we may ask for a little more detail so we can confirm where they came from.

Source of funds Simple example What usually helps
Savings from income You have been saving from your salary over time. A recent payslip and a bank statement showing the savings building up.
Investment or dividend payment You have withdrawn funds from an investment or received dividends. A dividend note, investment statement or screenshot, plus a bank statement showing the funds received.
Property sale You sold a property and are transferring part of the proceeds. A completion statement or signed sale agreement, plus a bank statement showing the proceeds.
Pension payout You received money from a pension or retirement fund. A pension statement, payout confirmation or screenshot, plus a bank statement.
Inheritance You received money from an estate. A will, grant of probate or executor letter, plus a bank statement showing receipt of funds.

Not sure what to send?

Just tell us where the money came from and we will guide you. We will only ask for what is needed to keep your transfer moving.

For businesses

Manage global payments with a clear onboarding process. We will request the information needed to understand your business, ownership structure, and payment activity.

  • Nature of business
  • Certificate of incorporation
  • Directors and >25% shareholders
  • Company website
  • Company organogram
  • Company bank statement

Directors and shareholders

For each director and each shareholder holding more than 25%, we require a passport, proof of address dated within the last three months, and a selfie photograph of yourself holding up your passport. Please ensure photos are clear and visible, with no glare.

Authorised person

We require a passport, proof of address dated within the last three months, and a selfie with passport. Please ensure photos are clear and visible, with no glare

Business documents

Depending on the company’s structure and activities, we may ask for a three-month transactional bank statement, proof of company’s address, example sales invoices, or signed contracts and agreements showing the services or goods being provided.

Business source of funds examples

For company payments, we usually need to understand how the funds were generated and confirm that the payment makes sense for the business.

Company source Simple example What usually helps
Funds already in the company account The money has been accumulating in the business bank account. A transactional bank statement showing the funds accumulating over roughly a month.
Sales income The company is paying from revenue received for services or goods. Relevant invoices and a transactional bank statement showing receipt of the funds.
Parent or inter-company transfer Funds came from another company in the group. Supporting invoices, agreements or inter-company records, plus bank statements.

Compliance FAQs

01Why do you ask for KYC documents?

We are required to verify who our clients are before providing foreign exchange and international payment services. This helps keep payments secure and supports our anti-money laundering and counter-terrorist financing obligations.

02What does KYC mean?

KYC means Know Your Client. In simple terms, it means confirming your identity, address and, where relevant, understanding the purpose of your payment or business relationship with us.

03Why do you ask for source of funds?

For larger or unusual payments, we may need to understand where the money came from. This helps us confirm that the payment makes sense for your profile and allows us to process the payment in line with regulatory requirements.

04What is the difference between source of funds and source of wealth?

Source of funds is about the specific money being used for a payment, for example salary savings, a property sale, investment proceeds or inheritance. Source of wealth is broader and looks at how your overall wealth was built up over time.

05Will you ask for source of funds every time?

Not always. The information we request depends on the value, nature and pattern of the payment, the information we already hold, and our regulatory checks. If anything is needed, we will explain this clearly and keep the request as practical as possible.

06What if the money only arrived in my account recently?

That is completely fine. We may simply ask for a little more context or supporting documentation showing where the funds came from before they reached your account.

07What if I do not have a passport?

Please let us know. A passport is usually the easiest document for international payment verification, but where another identity document may be acceptable, our team will guide you on what we can use.

08Why do you ask for a selfie with my passport?

A selfie with your passport helps us confirm that the person opening or using the account matches the identity document provided. Please make sure the passport details are visible, and the image is clear, in colour and without glare.

09Why must proof of address be recent?

A recent document helps us confirm that the address we hold is current. This is why we usually ask for proof of address dated within the last three months.

10What if I am renting?

That is fine. You can usually provide a recent utility bill, bank statement, council tax bill, tenancy agreement, or official correspondence showing your full name and current residential address. If the document is not in your name, please tell us and we will guide you on the best alternative.

11What if I live with my partner and the bills are not in my name?

That's absolutely fine. If you're living with a partner and don't have any utility bills or other proof of address in your own name, we may be able to accept a cohabitation confirmation. This would usually consist of:
  • Your partner's passport or identity document
  • A recent proof of address in your partner's name
  • A signed letter or email from your partner confirming that you live together at the address

12I am at university. What can I use as proof of address?

A recent bank statement showing your term-time address is usually the simplest option. Depending on your circumstances, a university accommodation letter, tenancy agreement, or official university correspondence showing your name and current address may also help.

13For businesses, why do you ask about directors and shareholders?

For company clients, we need to understand who owns or controls the business and who is authorised to act for it. This forms part of our client due diligence and helps us keep business payments secure and compliant.

14What happens if I cannot provide a document?

Please speak to us. We will look at what alternative information may be available. If we cannot complete the required checks, we may not be able to open the account or process the payment.

15How do you keep my documents safe?

Documents are used for compliance, verification and account monitoring purposes. They are handled in line with our internal security and data protection processes and retained only as required for legitimate business, legal and regulatory purposes. For more information on how we collect, use and process your information, please see our privacy policy.

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